Privacy Policy

Last updated October 21, 2026

This Privacy Policy explains how Anne Scott, operating as Wise and Flow in Pueblo, Colorado (“I,” “me,” or “Wise and Flow”), collects, uses, and shares personal information through wiseandflow.com, newsletter signups, inquiries, scheduling, and coaching services.

Information you provide

Depending on how you interact with Wise and Flow, I may collect your name, email address, phone number, and other contact details you provide; messages and form answers; appointment details; and records of purchases, agreements, and payments.

If you become a coaching client, I also receive what you choose to share about your goals, experiences, and progress, and I keep notes to support our work. This can include sensitive details about your emotional or physical well-being, so please share only what’s relevant. Please don’t send medical records, identification documents, full payment-card numbers, or other highly sensitive information by email or through a website form.

Payments are processed by Stripe, which receives the payment details you enter. I see and keep only what I need to manage payments and business records, such as the amount, date, payment status, and billing contact details.

Information collected automatically

The website and its service providers may automatically collect technical information such as your IP address, browser and device type, pages visited, the page that referred you, and when you visited. What’s collected depends on the features you use and your browser and privacy settings. The “Cookies and website tracking” section below explains your choices.

How I use information

I use personal information to respond to inquiries, send resources you request, schedule appointments, provide coaching, keep client records, process payments, and send service messages. I also use it to send marketing emails if you subscribe, maintain and protect the website, understand which content is useful where analytics are enabled, and meet legal and accounting obligations.

I don’t use private coaching conversations or notes to build advertising audiences. I ask for your separate permission before publishing an identifiable client story, testimonial, name, or image.

Newsletters and marketing emails

When you subscribe, you’ll receive my newsletter, An Otherwise Sensible Woman, and occasional emails about coaching, resources, and offers. If a free resource comes with a newsletter subscription, the signup form will say so. Sending an inquiry or booking a session doesn’t subscribe you to marketing emails.

You can unsubscribe anytime using the link in any marketing email or by emailing anne@wiseandflow.com. I process opt-out requests within 10 business days. Unsubscribing doesn’t stop necessary messages about appointments, purchases, or services you’re receiving.

My email service processes delivery information and, depending on its settings, may record whether a message is opened or a link is clicked. I use this to check that emails arrive and to improve what I write.

Service providers and disclosures

I use service providers to run the practice, including website hosting and forms, email delivery, scheduling, video calls, document storage, payment processing, and accounting. They may process contact details, messages, booking details, client records, or transaction information as needed for their role. Recording and transcription are covered separately below.

I may also share relevant information with professional advisers who have a duty of confidentiality; to comply with a legal obligation or valid legal process; or where the law allows and it’s reasonably necessary to address fraud, a security threat, or a serious threat to someone’s safety. I may share information for other purposes with your permission. In every case, I share only what’s reasonably needed.

Cookies and website tracking

Cookies are small files stored on your device. Website services may also use similar technologies, including pixels and local storage, to support forms and embedded features, remember preferences, protect against abuse, or measure visits and interactions. These technologies may receive device and browsing information of the kind described above.

When you interact with an embedded service or follow a link to a provider such as a payment or scheduling service, that provider may collect information under its own privacy policy. Some providers can recognize your device across visits or across other websites. The information they collect depends on the service, your interaction, and your settings.

You can use your browser settings to block or delete cookies and adjust tracking protections, though blocking cookies may affect forms or other features. Unsubscribing from emails and changing browser settings control different things; unsubscribing doesn’t delete cookies. You can also email anne@wiseandflow.com with a privacy preference or any opt-out request available to you under applicable law.

Coaching confidentiality and recording

I treat private coaching information as confidential, subject to the service-provider, legal, and safety exceptions described in this policy and the confidentiality terms in your coaching agreement. Please know that coaching conversations don’t carry the same legal privilege as communications with a licensed therapist or attorney.

I record or transcribe a session, or use an AI meeting assistant, only with advance notice and your separate consent. Before asking, I’ll explain the tool, why I’d use it, who can access what it captures, and how long it’s kept. You can say no and still receive coaching.

If I propose using any other AI service to process identifiable coaching information, I’ll explain the use and the information involved first, and ask for your consent where required. Questions or concerns are always welcome at anne@wiseandflow.com.

How long information is kept

I keep personal information only as long as reasonably needed for the purposes described here, including providing services, keeping business records, resolving disputes, and meeting legal obligations. How long depends on the type of information and the relationship. After that, it’s deleted or de-identified, subject to legal retention requirements and backup cycles.

If you unsubscribe, I may keep your email address and opt-out preference so you don’t receive marketing emails again. Unsubscribing doesn’t delete separate client, payment, or legally required business records.

Security and international processing

I use reasonable administrative and technical safeguards for the information I handle, but no website, email system, or storage service can guarantee complete security. If you have a concern about information you’ve shared, please let me know.

If I learn of a security incident affecting personal information, I’ll investigate, take appropriate steps to protect it, and notify affected people and authorities when the law requires.

Wise and Flow operates in the United States. Service providers may process information in the U.S. or other countries with different privacy laws. I use transfer safeguards where the law requires them, and visiting this website doesn’t by itself count as consent to a transfer that requires separate consent.

Your choices and privacy requests

You can email anne@wiseandflow.com to ask what information I hold about you, request a correction or deletion, or change how I contact you. Depending on where you live, you may also have the right to get a copy of your information, receive it in a portable format, withdraw consent, limit certain uses, or opt out of sale, targeted advertising, or certain profiling. Legal exceptions may limit some requests.

I may take reasonable steps to verify your identity, or an authorized agent’s authority, before responding. I’ll respond within any legal deadlines and won’t treat you unfairly for exercising your privacy rights. To appeal a decision, email the same address with “Privacy appeal” in the subject line, and I’ll share further appeal or complaint options where required.

Children and policy updates

This website, the newsletter, and coaching services are for adults 18 and older. I don’t knowingly collect personal information from anyone under 18. If you believe a minor has shared information with me, please let me know and I’ll delete it.

I may update this policy as the practice, technology, or law changes. The current version will always be posted here with its updated date. Before making a materially different use of your information, I’ll give additional notice or ask for consent when required.

Contact

Questions or privacy requests? Email Anne Scott at anne@wiseandflow.com. Wise and Flow is based in Pueblo, Colorado, United States.